expect spilt milk
I wish I could recall who told me to expect my kids to spill milk every night and be happy when they don't. It's one of those simple, slow burning ideas that reveals new insights from time to time.
A few recent examples I've encountered.
How many?:
- loan closings go through with out issues
- prospect no's before the win
- times do you not enocunter a 'bad' driver
I'm not suggesting we don't increase our odds and "improve everything", but shouldn't we expect failure, mess, delays and things to go wrong - we can be pleasantly suprised when they don't happen.


